We strive to offer as much information as possible to enable you to choose the right options for you. If you have a question it may be that other customers have asked it as well. So here are the answers to some frequently asked questions. If the answer to your question isn’t here then please go to the contact page and send us an email.
Why should I choose Westlake Nursery?
If you want to know that the plants you buy have been loved and well cared for then we should be your first choice. Our passion is for our plants and our customers know when they shop with us they will be satisfied with not only their purchase but with the service we provide.
Who do we supply to?
We cater to anyone who wants plants. Whether you are a home gardener or a professional we will give you the same quality service and advice. If you are not sure what you want, whether it's a big or small job, come and discuss it with us. We love to help.
What kind of plants do you stock?
We stock a wide range of plants to suit all requirements. We source the highest quality plants from around Australia to provide you with only the best. You can find indoor plants, palms, shrubs, roses, fruit and vegetables and much more. Visit us and have a look or browse online at our great range.
My postcode doesn't calculate shipping?
If you live in the Melbourne metro area and your postcode does not work when you click 'calculate shipping' then we may have missed your area. If this is the case please contact us and we will get back to you with a shipping cost asap. For customers who live outside the Melbourne metro area please send us a email and we will get back to you with a quote.
Do you offer on site plant consultations?

Yes we offer on site plant consultations for trade clients looking to green up an indoor space, courtyard or garden. For a small fee the service can include site visit, recommending, sourcing and delivery. Send us a email for more information.

I need help. Can you provide advice?
Absolutely. It gives us great pride to be known for providing our customers with great advice and quality service. Do not be scared to approach any one of our friendly and knowledgable staff who will be only too happy to help. Or you can send us an email.
What if I don't like something I buy?
If for whatever reason you are not 100% satisfied with your purchase then we are happy to exchange it. Our aim is always for our customers to be satisfied. However we do not provide refunds if you change your mind.
Can I get my plants delivered?
Yes you can! If you live within the Melbourne metropolitan area then we can deliver your plants for an affordable price. The price is a flat fee whether you have bought 1 or 1 thousand plants. If you are outside the Melbourne metropolitan area then contact us for a quote and we will reply within 24 hours. We are sorry but we cannot deliver interstate.
Can I purchase a Gift Card?
Of course. For your convenience we sell Gift Cards for that special person in your life who loves their garden. Gift Cards purchased online can only be redeemed online. We also offer Gift cards in-store which can be redeemed from our nursery. For more information see the section on Gift Cards here. Gift Cards Can I pay with PayPal? Yes you can. If you chose to shop online then we happily accept PayPal.